The document was created with the help of the Sellvio T&C generator.
krisztaart.hu - effective from this date: 2026-01-16
I. General Rules
1. The general terms and conditions (hereinafter: T&C) define the rights and obligations of Viktória Lakberendezés Kft. (hereinafter: Service Provider) and the party using the service via the Service Provider's krisztaart.hu online portal.
2. Service Provider’s information:
a. Name: Viktória Lakberendezés Kft
b. Headquarters: 6400 Kiskunhalas, Székely Street 5
c. Tax number: 24664853203
d. Company registration number: 03-09-126550
e. Mailing address: kriszta.design@gmail.com
f. Customer service phone number: +36209782295
3. Hosting provider information:
a. Name: Yettel Magyarország Zrt.
b. Headquarters: Hungary, Törökbálint, Pannon Street 1.
c. Contact: adatvedelem@yettel.hu
d. Website: yettel.hu
4. The T&C applies to electronic commerce services provided within the territory of Hungary via the Webshop.
5. Contract language: Hungarian
6. Contracts are considered written agreements; the Service Provider does not file them.
7. The Service Provider does not submit to a code of conduct.
II. Complaint Handling and Customer Service, in Case of Consumer Complaints
The rules in this chapter apply if the Buyer qualifies as a consumer, i.e., a natural person acting outside the scope of their profession, independent occupation, or business activity.
The Service Provider’s name and headquarters are listed in the first part of the T&C. The Buyer may submit their complaint verbally or in writing to the Service Provider.
Service Provider’s contact information for complaint management:
Postal address: 6400 Kiskunhalas, Székely Street 5
Email: kriszta.design@gmail.com
Customer service phone: +36209782295
In person: 6400 Kiskunhalas, Székely Street 5
1. Handling verbal complaints
Immediate investigation
The Service Provider immediately examines the User’s verbal complaint and tries to resolve it if necessary. If the Buyer disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider immediately records a protocol of the complaint and its related position.
Recording a protocol
The protocol of the complaint includes the Buyer’s name and address or email, the place, time, and manner of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the Buyer. In the case of an in-person verbal complaint, the Service Provider provides the Buyer with a copy of the protocol on-site.
Telephone complaint handling
The Buyer’s verbal complaint submitted by phone or other electronic communication service is assigned a unique identification number by the Service Provider.
A copy of the protocol of the complaint is sent by the Service Provider to the Buyer no later than with the substantive response.
During telephone complaint handling, the Service Provider records the call, which is kept for five years.
Upon the Buyer’s request, the Service Provider provides free access to the call recording, ensures listening at customer service, or sends an electronic copy. The request for access to the recording is fulfilled within thirty days from notification.
2. Handling written complaints
Response deadline
The Service Provider responds in writing, substantively, and verifiably to the Buyer’s written complaint within thirty days of receipt. If the Service Provider rejects the Buyer’s complaint, it must justify its position.
If the Buyer does not provide their name and address or email, does not describe the complaint in detail, or does not submit necessary documents or evidence for evaluation, the Service Provider is not obliged to respond.
The Service Provider immediately acknowledges receipt of complaints submitted via the electronic interface/form on the email provided by the consumer.
Documentation retention
The protocol of the complaint, the written complaint, and the substantive response copy are retained by the Service Provider for three years and presented to the supervisory authorities upon request.
3. Legal remedies
If the Service Provider rejects the complaint, the Buyer is informed in writing about which authority or conciliation body they may contact. The information includes the competent authority and the conciliation body according to the Buyer’s residence or habitual residence, along with telephone, internet access, and mailing address.
Conciliation body contact: bekeltetes.hu/udvozlo
Consumer protection authority contacts:
fogyasztovedelem.kormany. … /fogyasztovedelmi_hatosag
3.1. Initiating conciliation proceedings
In handling complaints and informing consumers, the Service Provider cooperates with associations representing consumer interests and consumer protection authorities.
The Service Provider informs the Buyer that it has submitted a written, generally binding declaration of submission at the conciliation body of its headquarters or, with effect for all conciliation bodies, at the Hungarian Chamber of Commerce and Industry (MKIK), valid until withdrawal.
The Service Provider informs Buyers that, in addition to consumers, civil organizations under separate law, legal entities of churches, condominiums, housing cooperatives, consumers who are citizens of a member state or reside in a member state, and businesses established in a member state purchasing goods or services solely for end-use within the EU may contact the conciliation body.
3.2. Consumer protection authority proceedings
A request to the consumer protection authority must include:
- The Service Provider’s name and headquarters address,
- The location of the alleged misconduct,
- A brief description of the request with supporting documents, including in particular the Service Provider’s reply to the Buyer, the protocol of any verbal complaint, and proof of submission for postal or electronic complaints.
Proceedings with the consumer protection authority cannot be initiated more than three years after the violation. If the violating behavior is continuous, the deadline starts when the behavior ceases.
Consumer associations representing consumer interests are also entitled to act in proceedings conducted by the consumer protection authority.
If the consumer protection authority finds a violation of consumer protection regulations, it may, among other measures, order the elimination of the violation, prohibit continuation of the violating behavior, set deadlines for the Service Provider to correct deficiencies, or impose consumer protection fines.
4. The Service Provider’s procedure for repeated complaints
If the Buyer submits a complaint identical in content to a previously substantively answered complaint without new information, the Service Provider may omit its investigation. The Service Provider may also omit investigation of complaints submitted by unidentified persons.
5. Fulfillment of written form
The Service Provider may fulfill written complaint obligations via mail, fax, or electronically, provided the tool used allows durable storage and unchanged display of data.
III. Other Provisions, Information
1. The Service Provider informs the Buyer that
a. the servers ensuring data management have an annual availability exceeding 99.9%. Regular backups are made, so in case of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, and sensitive data is protected with strong encryption, using processor-integrated hardware coding solutions.
2. The Service Provider informs the Buyer that the Sellvio review system operates on the Webshop website.
a. The following technical security measures are applied during reviewing:
i. Review functionality activates only after purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, headquarters: 6720 Szeged, Kígyó Street 4).
ii. Reviews can only be submitted after purchase, based on an invitation sent to the provided email address.
iii. It is important to note that neither reviews nor opinions can be deleted – positive and negative feedback appears, providing a reliable picture of the Webshop’s operation.